Risk Management Considerations for Artificial Intelligence (AI) Implementation

In a small municipality, staff are faced with an increased demand for their services and a lack of resources to meet the demands. Seeking an innovative solution, they turn to ChatGPT, an Artificial Intelligence (AI) tool, to revolutionize their work processes. Staff find relief as ChatGPT becomes their reliable assistant: it handles routine inquiries, provides automatic responses on permits, regulations, and utility services. It even provides a streamlined template for communications so that all members of council and staff are “on the same page” when they communicate with the public.